present options and have one of them tell you what to do. A presentation of the problem

doesn't actually understand the problem well enough to present it and can't get a hold of the person that can help.

'access to the person that can help' is itself a problem that can be presented....as a bullet point

The person that can help is in Utah and works in another department. That makes it tricky.

solomonj would rescue her rather than make suggestions for loony extroverted actions she'll never make.