Don dislikes the term "users" - prefers "People"

haha!! He's ripping Merholtz a new one with all the design flaws at the conference.

..and he's ripping him a new one...again. lol

nice. That is good to e able to communicate so openly

Yeah I thought it was pretty good - also funny. Not so sure Merholtz found it so enjoyable, though. He was sweating a little.