I bought a special edition book box from a site called “Pretty little words” back in August and it finally arrived on Friday. I saw a picture of the box and realized I didn’t get one of the books (there were 3) so I sent them an email. Their reply is not sitting well with me, I let them know I’m missing a book and here’s their response. (In comments)
they seem to be calling you a liar
And no my box was not tampered with
omgwtfbarb: Exactly
did they offer any solution or did they just accuse you of lying?
that's ALL their email said? lol wtf
omgwtfbarb: Yes, I’m waiting for a reply
First off, they were behind on sending all of these SE book boxes and now this
I’m not going to back down, they either send me a replacement for their mess up or the money back for that book
why in the world did it take so long to receive in the first place?
omgwtfbarb: I don’t remember I’d have to scrolll their social media. A lot of people were irritated though
It's the dumbest response too. Why would you lie about missing just one? If you were going to lie you'd just say you never received them
LinziLoo: Exactly
I'd be alllll over twitter and instagram and everything with this nonsense.
aliciachenaux: I’m waiting for a response and if that doesn’t go well I’ll be all over social media
If they refuse to refund you, initiate a chargeback with your cc company. you didn't get what you paid for. fuck their attitude problem.
omgwtfbarb: Good idea 