i never understood if it's possible

I'm afraid it doesnt exist but I need to know, best way to send a ticket to LL?

you can't, but you can download it once in a while and safe your payment history

but I didnt do that and I need to go back to end of December

what dihoorenbeek said. You have to download them once a month or you can never go back

if you are a premium member, you may be able to call to access that information (i remember reading that somewhere)

I've now send a ticket to LL, but who knows how long tht will take