somebody says, "hey, I know you close in 5 minutes, but we drove down from wherever and traffic is bad. How much longer will you be there?"

, "well, it takes about a half hour to get things clean, but then we leave."

customer says, "but I'm driving all the way down, you're going to lose a sale." Geez, when did people get this way? So here I am.

I think it is around the time that everyone started believing they were self entitled to having everyone bend over backwards for them.