You are a cunt.

I need the info you have because I am not a mindreader.

I need the info because it affects the quote you want.

You act like a stroppy twat and you get nothing.

Customer service goes two ways.

Seriously, I have never been as mad as he made me. I was trembling with anger.

That happened to me with one patient who had the fucking audacity to say to me: "Are you stupid? I want an appointment with MY doctor."

No, I'm not stupid. I've got a degree. Have you?

Ha, god I love how some people assume that just because they are on one side of the phone/counter they are in the right

and therefore have moral or intelectual supereority

I would love to see how the chap had reacted had we been standing in the same room.

Plus - at work we store all relivent data so I can get his phone number, address and email and brick his house with rodio granny porn.