yes!

I do, but I may not be a normal consumer.

I know for a fact that they don't, so i do.

i try to but sometimes i forget

and sometimes i think i read everything

but i missed something

Yes. However when it gets to "debs a nc to this person" I don't listen. To many hands

am i the only one who doesnt and makes a fool of myself? LOL

although I typically don't IM the people at all

but when I do.. about half the time i've missed something

in their store policy/profile/etc

sometimes its information overload, i get overwhelmed easily

This might sound rude but I bought the item from the designer and that is who I want to talk to. Unless its a store with designers alts like

yep

Body co, or armidi

i do

personally i HATE when an owner has like other people to answer the calls. I can understand if you have a busy RL or something

but really if i have an issue I don't want to NC some other person I want to talk to the maker.

I figure this YOU made it, if there is a problem they should be able to come to YOU. I don't really ask for help unless the items completely

messed up and even then it's just a HEY uhm I think something is wrong! thing and nothing else. I just gah hateee going through like a

middle man. when i paid monies for something. Even irl lol hate it

Ksays: Maybe the owner passed on the duty to someone who could better service you? If the owner trusts that person, why wouldn't you?

gabieglam: By bypassing "instructions" to NC a csr, would you consider it bad Customer Service in the event you didn't get a response?

Well like i said I will deal with them. I just personally prefer to deal with the maker. Cause as I said it's understandable if you

can't handle both jobs. All I really care when it comes to it bottom line is be nice. and answer back timely.

many CSR's have the duties they perform because the Designer/Owner cannot be online 24/7 like customers expect. Or

they do not understand English very well, or understand typonese at all.

Expecting to talk to the person you paid is a very SL thing. In RL you deal with staff, that is just the way, if you do not get a response

then definitely go to the owner/designer. But if a person directs you to how issues are handled, that is definitely the way to go.

and yes I read profiles instructions etc prior, sometimes I wish I read profiles before purchase, because some of those are BLECH

Sasypants: I agree. Putting myself in the seat of a consumer I would imagine the desire to contact Seller's in all different ways to be

non-existent. But I still thing reading instruction notecards/profiles before attempting to make contact to be in one's best interest.

definitely and that a CSR cannot help is an assumption, in many cases the CSR can make things happen a lot faster, whether by having

access to all the items in stock, or helping with the product malfunctioning because they spent weeks in the beta stages, and know the item

inside out, they probably even wrote the instructions of its use

plus and yes I am on a roll here this is my area lol...many stores CSR's are in fact alts that they do all their customer service on.

I've only ever had real problems with a product once or twice. Both times I read the instructions before contacting the vendor.

I usually do, but what I do depends a bit on the tone of their profile. Not a fan of "Never, ever IM me, I'm too busy to talk to you!"-types

And I'd rather talk to someone who's available and fluent in English, than bother with automated translations, for example.

CorvusSzpiegel: What about their profile makes you think theyre "Too busy to talk to you" (I'm assuming in some "elitist" way?)

I've read profiles that actually said something like that!

That's pretty disheartening..

When I msg someone about a problem with their product, it will be serious, and I try to be down to business and not waste ppls time

But as a customer, I expect to be treated with a bit of respect, not like I'm bothering or annyoying a designer just by IMing them.

CorvusSzpiegel: Definitely, it goes both ways Customers deserve prompt help & response, and creator's deserve customer's attempt at

following instructions/contact requests, they are usually in-place for a good reason. Thanks everyone for the cool discussion!

-response +respect. (Sorry, multi-tasking!)

Yes