It will be staffed with mentors, and some classes will be taught there. Read more at www.phoenixviewer.com/ and come visit!

::Plurk Frontpage Promotion::

Congratulations! Training and Customer Service are the two most important ingredients for software adoption & loyalty. Having said that..

How does the Phoenix-Firestorm crew plan to deal with the Threat/Weakness (S.W.O.T.) of LL's official client on Steam?

VWestland: It sounds like you're asking this from a perspective that views PH/FS in heated competition with LL for users.

That's not exactly true... while it's good to be #1, the team's primary concern is improving the user experience, not scrambling for users.

So the team doesn't see the LL viewer on Steam as a threat and has no particular plan of action concerning it.

Not updating a S.W.O.T. matrix on a monthly basis or viewing a competitor who views you as a threat to their business as a threat is, IMNSHO

...short-sighted at best. If LL is getting ready to move to the cloud and utilize / market steam as the primary conduit for new users &

updates, how do 3rd-party viewers "compete" with that?

No one in the PH/FS team earns money from the viewer, so our motivations and our relationship with LL is different from standard models.

If we have more users, I'd like to think it's because we have software people like to use and we support it decently well.

I can't give LL's POV toward TPVs, but I can say that when users have more ways to connect to the grid, it keeps more people on the grid..

which in the end is a positive for LL. "Competition" really isn't a straightforward concept in this context.

I hope people find it as much fun to use as it was to build

It seems so far, so good, Angel! You did an amazing job!