hmmmmm if its only to get mone yoff of them, and not because of any issue, then yeah, its kind of ethically questionable

no, and if he be acting like that, fuck the twat

it depends on the circumstances, so probably not.

well every time he buys something he always has to follow it up with them and being ages/ hours on the phone.

okay, that is different, and I think that is okay if they are giving you issues