idk what was the timeline for requesting cust serv?

First tried on Saturday/Sunday, the avatar was online but I got the busy message, There was no response by Wednesday so I tried again. She was online then too.

Not sure if I should try a third time or just accept that I am being ignored!

I bought something that should have had a colour change HUD with it. I didn't get the HUD, so I just want her to send it to me. It's not anything complicated.

She might just not be seeing an IM? Some stores have specific ways of getting customer service for a variety of reasons - this might not be that case though, dunno.

I can understand frustrating though!

Have you tried both im and notecard? You could try having a trusted friend doing so as well in case she accidently muted you. Also be sure to include all relevant information like product full name as well as

transaction history. Also double check her profile in case she asks you to contact her or a manager a certain way.

^ notecard if not replying IMs. The person maybe away working and crashing before reading IM. At least in my case that is why i ask ncs.

Yeah, I sent a notecard with everything in it as she states on her profile. The second time I also IMed stating that I was resending in case it somehow got lost the first time.

I am also a store owner and ask for NCs for that reason too.

I think one of my bloggers also blogs for her...maybe I should ask her if she would contact her but I am not sure if that is weird!

Well, then send again. And again. You have a reason to complain and get support.

ok, I'll keep trying at the risk of being the biggest pain in the ass ever hehe. thanks for the advice!

hehe, I tried a third time and finally got a response! Yay!