IT'S BECAUSE THEY CAN'T DO THE THING. Like if they could do the thing in any possible fucking way they would defintiely do the thing JUST SO THEY DIDN'T HAVE TO TALK TO YOU ANYMORE
calling a customer service agent or rep pathetic makes you the pathetic one, because you have no fucking sense of empathy or regard for human emotions, and you are an entitled sack of shit
We are not the company you are calling. We have literally 0 power. We are not AT&T, we are not your doctor's office, we are not that online store you purchased the thing from, and we have zero fucking power
literally the only thing yelling at us accomplishes is hurting us individually while making you feel better because we are fucking people, we are people who make just above minimum wage
and an extra fuck you if you snark out some final smartass douchebag remark about how useless we are and then hang up the fucking phone before we can say a fucking word