Said trainer is in a different state, so most of her notes to me come via phone/Skype or case notes.

One such note... She told me to send a rescission notice. That didn't exist. I checked with the trainer in this office and was told "no, that should be a cancellation notice"

Another, she said I had attached the file from the wrong folder. I looked and checked, and I know it's the correspondence-folder one, not the specialty.