OK, so, on the 2nd day during the 3-day outage I had, I did submit a support ticket to TinyCo. I heard back a day later saying they had pushed out a fix and to let them know if it wasn't working.

By then it was working fine, and I told them it was, thanks. And also said that a 72-hour outage was a long time, especially during a timed event and asked if there was anything they could do to prevent it.

This was the response: `I'm very sorry for the inconvenience this has caused you. We are working with Amazon to prevent this from happening again in the future.'

`I've credited 100 shards to your game as consolation.
Please let me know if you need help with anything else.`

I'm honestly surprised.

...... well that's much better than the response they gave you the last time

I'll say. The responses I got during CW were canned general responses that were basically "SOL, we can't help you."

hopefully they are learning....

Hopefully! But yay, squeaky wheel got some grease!

Holy cow.

XD

\o/