It took 5 transfers in a call to get my new insurance to actually find my name on the rolls. It's new insurance as of 4/1 this year but it's all straightened out and that's one more down today.
Hooray for your persistence and diligence!
I mean I cannot be mad for them just doing a job and every today seemed in such a good mood. Maybe it was the sunshine outside.
every one*
Well done!