That is Bulldog, by the way. Since they were bought by Pipex/Whoever their reliability has gone to pot and their prices are too high.

That's ridiculous. I've never had downtime that lasted more than 3-4 hours, except for when my modem got fried and they had to replace it.

I've had a few times when a previous net connection was down for over 24 hours, but that was years ago

it's good to make a decision and move on to something better.

I've had a downtime of 24 hours once-but then, the choice of ISPs around here sucks anyway...

It is all a long story regarding different companies and the ridiculous infrastructure we have here.

To cut it short, though, they clearly think I have no choice, but I clearly do, even if does mean paying and waiting for another line.

I've already left the biggest one we have, and the only other alternative is so bad I don't even know one person who has something

good to tell about it!

My condolences, but they do need to know that there _is_ always an alternative. The cheeky so-and-sos.

frowns

I know people slate them, but BT have been awesome to me

had some appalling times dealing with other people's BT, though. Really very appalling.

I had an outage longer than that last year, but given we had a hurricane, I can make allowances.

we have a BT business account but are 3 miles from the exchange so it *still* goes out most days, and **still** slows down every evening

the problem is that ultimately, don't they pretty much all use the BT infrastructure -so no matter how good the customer service, it's BT...