But why does it adversely affect MY STATS when someone I scheduled doesn't show up for their appointment? It's out of my hands the moment it's in the books!
Secondly, when you take away my ability to take inbound calls, where I mostly schedule people who are calling in to do so, of COURSE my scheduled appts are going to drop?
I am doing the best with what I can, which is hangups, voicemails, and people yelling at me to take them off of the call list so ... ? What do you want from me?